The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss.
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TextPublication details: London ; Sterling, VA : Kogan Page, 2003.Description: xviii, 428 p. : ill. ; 25cmSubject(s): Genre/Form: DDC classification: - 658.8/12 21
- HF5415.5 .W66 2003eb
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| Item type | Current library | Call number | Status | |
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| e Book | ONLINE RESOURCE | HF 5415.5 .W66 2003eb (Browse shelf(Opens below)) | Not for loan |
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| HF 5415.5 .G762 2005eb When customers talk | HF5415.5 .P38 2010eb Fundamentals of customer-focused management | HF5415.5 .T498 2002eb 50 powerful ideas you can use to keep your customers | HF 5415.5 .W66 2003eb The customer management scorecard | HF5415.5 .Z36 2006eb Amaze your customers! | HF 5415.525 .B87 2002eb Customer loyalty programmes and clubs | HF 5415.55 .R63 2001eb Customer relationship management |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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