Effective apology [electronic resource] :mending fences, building bridges, and restoring trust / John Kador.
By: Kador, John.
Contributor(s): ebrary, Inc.Material type: BookSeries: BK business book: Publisher: San Francisco : Berrett-Koehler Publishers, 2009Edition: 1st ed.Description: 273 p. ; 22 cm.Subject(s): Corporate image | Apologizing | Corporations -- Public relations | Business communication | Crisis managementGenre/Form: Electronic books.DDC classification: 659.2 Online resources: An electronic book accessible through the World Wide Web; click to view
|Item type||Current location||Call number||Status||Date due||Barcode|
|e Book||ONLINE RESOURCE||HD 59.2 .K34 2009eb (Browse shelf)||Not for loan|
Includes bibliographical references (p. 243-251) and index.
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.