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The telephone skills coaching manual : 38 sessions for working with individuals and small groups / Pat Cochrane.

By: Material type: TextTextPublication details: Aldershot, Hants, England ; Burlington, VT : Gower, c2002.Description: 2 v. : ill. ; 32 cmISBN:
  • 0566083000
Subject(s): DDC classification:
  • 651.7/3 21
LOC classification:
  • HF5541.T4 C63 2002
Contents:
v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.
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v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.

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