Paperback.

Written for managers of community groups and non-goverment organizations in the North and South, this book aims to describe how to think critically about what kinds of information they, their organizations, their staff and their project partners need. It then explains how to respond practically to the outcomes. It discusses how to assess information, manage and communicate it in the most effective and equitable way. The approach it describes is illustrated with case-studies from Oxfam's experience and other sources. Some simple, practical tools and exercises are offered, to help managers relate their ideas in the book to their own situations. This book includes an examination of gender and class issues.