MUALIB

The customer-centered enterprise : (Record no. 547)

MARC details
000 -LEADER
fixed length control field 02230nam a2200313 a 4500
001 - CONTROL NUMBER
control field ASIN0071352104
003 - CONTROL NUMBER IDENTIFIER
control field Ost
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20100715084545.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100715s1999 xxu eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071352104
Terms of availability $29.95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071352109
040 ## - CATALOGING SOURCE
Transcribing agency KIM
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC)
-- 2188
-- 1904
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Thompson, Harvey.
245 14 - TITLE STATEMENT
Title The customer-centered enterprise :
Remainder of title how ibm and other world-class companies achieve extraordinary results by putting customers first /
Statement of responsibility, etc Harvey Thompson.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi :
Name of publisher, distributor, etc Tata McGraw-Hill Private Company Ltd,
Date of publication, distribution, etc 2003.
300 ## - PHYSICAL DESCRIPTION
Extent 224 p. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Hardcover.
520 ## - SUMMARY, ETC.
Summary, etc IBM's battle plan for attracting new customers--and keeping them for life. IBM--history's most remarkable organization--stays on top by constantly honing and refining its marketing strategies. One vital strategy, however, remains constant: The customer must always come first. The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer's viewpoint paramount in every corporate process and management decision. In today's environment of similar or identical products, CVM's battle-tested techniques will help any company differentiate itself, retain its customers, and grow. Actual examples and case studies show how IBM and other companies have used CVM to align their organization capabilities with customer expectations--experiencing unqualified marketing success.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element International Business Machine.
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified Amazon.com
Uniform Resource Identifier <a href="http://www.amazon.com/exec/obidos/ASIN/0071352104/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0071352104/chopaconline-20</a>
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified Amazon customer reviews
Uniform Resource Identifier <a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0071352104">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0071352104</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
-- HF 5415 .T56 2003
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type
    Library of Congress Classification     KISAJU MAIN CAMPUS KISAJU MAIN CAMPUS - Open Collection 29/03/2008 1 HF 5415.5 .T56 2003 2008-1173 21/01/2016 26/02/2013 2 30/11/2010 Books
    Library of Congress Classification     The MUA Library South C campus The MUA Library South C campus - Open Collection 29/03/2008 1 HF 5415.5 .T56 2003 2008-1172 02/08/2017 21/07/2017 1 30/11/2010 Books