APA

Total quality management :Strategies and techniques proven at todays most successful companies. New york: John willey &sons, inc.

Chicago

Total quality management :Strategies and techniques proven at todays most successful companies. New york: John willey &sons, inc.

Harvard

Total quality management :Strategies and techniques proven at todays most successful companies. New york: John willey &sons, inc.

MLA

New york: John willey &sons, inc. .